Shipping policy
Umma Scents
At Umma Scents, we aim to deliver your order safely and on time across Pakistan. Please read our shipping policy before placing an order.
📍 Shipping Coverage
We currently offer nationwide delivery across Pakistan through trusted courier partners.
⏳ Order Processing Time
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Orders are processed within 24–48 hours after confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
🚚 Delivery Time
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Major Cities: 2–4 working days
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Other Cities & Remote Areas: 3–6 working days
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
💰 Shipping Charges
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Free Shipping on selected products or promotional offers
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Standard shipping charges (if applicable) will be shown at checkout
💵 Cash on Delivery (COD)
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Cash on Delivery is available across Pakistan
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Customers are requested to keep the exact amount ready at the time of delivery
❗ Delivery Issues
If a parcel is returned due to:
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Incorrect address
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Incomplete contact details
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Customer unavailability
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Refusal to accept delivery
The customer will be responsible for re-delivery charges.
📦 Damaged or Missing Items
If you receive a damaged, leaked, or incorrect product:
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Contact us within 24 hours of delivery
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Share clear photos or a video along with your order number
Claims after 24 hours will not be accepted.